Recruitment: Apply For Customer Care Relation Officer Job Vacancy

Vixa Pharmaceutical Company Ltd is a well-known Nigerian pharmaceutical firm.

Vixa Pharmaceutical Company Ltd has matured with an impressive track record of more than ten years of fulfilling healthcare demands through a diverse assortment of globally sourced, Best-In-Class-Drugs.

Vixa Pharmaceutical Company Ltd was founded in 1998 with the primary purpose of producing and marketing pharmaceutical goods.

Recruitment: Apply For Customer Care Relation Officer Job Vacancy

We are recruiting to fill the position below:

Job Title: Customer Care Relation Officer

Location: Lagos
Employment Type: Full-time

Description

Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.

Responsibilities
Will be responsible for operating CRM Software to achieve the following:

Collect data and track customers.
Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
Run scheduled surveys to engage customers and get valuable feedback about our services.
Continuously improve our company’s customer retention rate as well as the average order value and customer lifetime value.
Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
Build E-Commerce reports to track business growth.
Uploading new products, updating product and price lists for different distributors/locations/outlet types.
Setting up and monitoring settings parameters from the dashboard.
Provide first line support on general user issues, mapping and so configurations
Generating weekly, monthly, quarterly report for management for decision

Requirements and Skills

Bachelor’s Degree / HND in Business Administration, Management or related field.
Minimum of 2 years’ experience.
Proven working experience as a Client Relations Manager and Customer Service Officer
MUST be computer literate
Have good analytical skills
Clear and persuasive communication skills
Friendly / warm personality.
Ability to use positive language.
Patient and attentive.
Problem-solving skills.
Self-control and patience.
Prior experience with CRM Software.

Application Closing Date
6th March, 2023.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: pharmarecruitment2online@gmail.com using the position applied for as the Subject of the email.

Note: Only the Shortlisted candidates will be contacted.

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