FirstBank has announced the full restoration of services on Firstmobile, its mobile banking platform, following a downtime earlier this week, which occurred after the recent upgrade of the mobile banking application.
The Group Head of Marketing & Corporate Communications, Folake Ani-Mumuney, disclosed this in a statement on Saturday.
“Firstmobile is now up and running as the Bank remains committed to delivering seamless and innovative financial services to enhance the digital banking experience of our customers, irrespective of where they may be across the globe.
“However, customers, who still experience challenges in accessing or using their Firstmobile app are encouraged to contact our dedicated customer service team, FirstContact, via any of the means below:
“On phone: 070 FIRSTCONTACT (0700 34778 2668228) 02014485500, 07080625000, 08070194190
“Email: complaints@firstbankgroup.command firstcontactcomplaints@firstbankgroup.com”, Ani-Mumuney said.
In addition to Firstmobile, Ani-Mumuney urged customers to continue to enjoy convenient access to a wide range of banking services via other channels, including: “FirstOnline – our online banking platform, Firstmonie Wallet (Agent Banking), FirstBank ATMs across the country, FirstBank Cards (Debit and Credit) and *894# (USSD Banking).”
The bank expressed its commitment to ensuring that all customers “return to enjoying a seamless banking experience on Firstmobile as we understand the essential role and value you place on Firstmobile, your favourite digital banking application. We sincerely regret any inconvenience caused during this service disruption.”
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