NCAA Summons Air Peace Over Flight Disruptions

The NCAA has summoned Air Peace over flight disruptions

NewsRain Nigeria reports that NCAA, the Nigeria Civil Aviation Authority has summoned Nigeria’s largest airline, Air Peace, to an urgent meeting following what the regulator described as a series of “unexplained disruptions,” including complaints from passengers who were allegedly stranded after a flight diversion involving the airline’s London route.

The development was disclosed on Saturday by the Director of Public Affairs and Consumer Protection of the NCAA, Michael Achimugu, in a statement shared on his X account.

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According to Achimugu, the airline has been directed to appear at the NCAA headquarters on Monday to address the disruptions, particularly complaints from passengers on the airline’s Heathrow-Abuja service.

Achimugu said, “Air Peace has been summoned to the NCAA headquarters for an urgent meeting on Monday about several unexplained disruptions.”

He explained that the most recent incident involved passengers who boarded a flight from London expecting to land in Abuja but were instead diverted and rerouted through multiple airports.

He said, “Complaints were received today from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos.”

Some affected passengers reportedly expressed frustration after spending hours in transit without clear communication about the changes to their travel plans.

Achimugu noted that beyond the flight diversion, the aviation authority had also received reports concerning delayed refunds and unresolved compensation issues.

He stressed that the regulator would not tolerate situations where passengers are abandoned or left without support.

“The above, along with cases of delayed refunds, compensations, and first needs, has activated the Consumer Protection Department of the NCAA.

“We will not tolerate any abandonment of paying passengers. While the Authority continues to support domestic carriers, we hold all operators to the strictest standards,” Achimugu warned.

The NCAA confirmed that a formal investigation would be launched into the reported disruptions.

The statement added, “An investigation into these disruptions will be conducted and appropriate action taken as usual.

“The NCAA, as the sole regulatory agency for civil aviation in Nigeria, remains committed to protecting the rights of all stakeholders,” Achimugu said.