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Access Bank Customers Express Anger, Frustrations Over Inability To Access Money In Their Accounts

Published

11 months ago

November 17, 2023

Access Bank Customers Express Anger, Frustrations Over Inability To Access Money In Their Accounts

By Yinka Oyekunle

Access Bank customers have reportedly been experiencing serious frustration with their financial institution over disruptive services since yesterday, and inability to access money in their accounts.

according to report, several customers find it difficult to access their mobile apps which has left them hanging and frustrated.

A leading private security expert who vented his annoyance said he just got back to the country on Sunday and lodged in a hotel.

Sadly, he was embarrassed and frustrated when he found it difficult to pay with his mobile apps.

“I have been highly frustrated by Access Bank since yesterday and today. The hotel l lodged l could not pay them. Up until now my access bank app hasn’t opened this is terrible. They just sending useless apologies mail” he revealed.

Access Bank Customers Express Anger, Frustrations Over Inability To Access Money In Their Accounts

Another customer who spoke expressed her frustration over her inability to get data through her access bank account and has to beg a friend to send money to a POS service provider close by so she can buy food to eat to quench her hunger.

Sadly, efforts by the Bank through its dedicated official channels to appeal to its numerous customers over the service disruption were met with anger, annoyance, and frustration.

In an official release, the bank apologized stating that while they may experience some challenges while carrying out transactions on their channels, they should bear with them as they work swiftly to ensure stability of services across all platforms.

Interestingly, some of the customers called them out saying they were deprived of shame. A customer revealed that even Access is no longer Accessible as he almost mopped a salon yesterday.

Another customer recounted that she was at the hospital yesterday and couldn’t pay for drugs and has been unable to run some vital test.

See reactions below;