Again! Opay Customers Stranded Over Failed Transactions

Opay, a popular financial technology company has once again rendered its customers stranded due to an unexplained application glitch, barely a month after customers complained of their funds disappearing into thin air.

This was gathered after several customers were embarrassed on Monday when their attempt to perform transactions failed repeatedly without any form of solution and explanation from the fintech company which prides itself as a company that gives freedom to make quick and easy payments.

Unfortunately, the company’s reputation for providing quick and easy payments proved otherwise following the inability of customers to make and receive payments. Some had to rely on other fintech apps like Moniepoint and Palmpay to execute their transactions.

‘’I went to Bokku Mart to purchase some goods and because I don’t have an ATM, I use my Opay always because it’s always been easy but I was embarrassed yesterday when the payment failed. I didn’t even see my transaction history but my account was debited. It was like the disappearance of money’’, said a frustrated customer.

READ MORE: Opay Customers Lament Over Alleged Fraudulent Withdrawals From Their Account

Another customer explained that his transactions were on pending for several hours when he tried to make payments after purchasing food items for his baby.

‘’My baby’s food finished and I thought of buying some at the supermarket on my way from work. I got there, picked what I wanted, and proceeded to make payment but my transactions were pending. I initially thought it was network so I changed the line I was using for data. It was the same thing, I had to leave there to my house to get my ATM so that my baby will not starve.’’

Read more tweets below

@OPay_NG

please explain why I say those money add up to my account and suddenly disappeared

https://x.com/psallo_tunes/status/1811851586412425220

@OPay_NG

”I made a transfer to an account, the money was debited twice but not credited to the account and I can’t even find the transaction in my Opay history. What’s going on!?”

”I don taya for Opay o I made a transaction and there was network error before I knew it my money was debited without any receipt to show for it. I’m getting tired of all this wey person dey try survive. Be like I go soon switch wallet to Palmpay”

”This is unacceptable! I transferred 10,000 to my Opay account, and to my greatest surprise, the amount has vanished without a trace. There is no receipt or transaction history available for this transfer.I demand a proper and immediate explanation for this.”

However, there has been no statement from the fintech company to explain the reason for this application glitch.